Almost every day, like clockwork, no
matter how late he stays up, my big fuzzy
dog wakes me up at 5AM so he can go take
a leak and go back to bed.
So today we did our usual routine and I
went ouside blurry-eyed and kept him
company.
After he was done he brought me his
slobber-covered, filthy tennis ball that
he loves to fetch.
Normally I have none of that at 5AM, but
today we played for a little while.
I am not a morning person at all, so this
was especially painful, but I did it
anyway, because it made him happy.
Then it dawned on me that he was teaching
me an excellent lesson in customer service.
You see, I know that he usually walks around
house awhile after he comes back and it’s
hard to go back to sleep.
Today however, he went right back to sleep.
He gave me something that I was looking for.
When you go that extra mile for your
customers they tend to reward you when you
are least expecting it.
I know that I have helped a ton of people
with their business issues, not only through
the tip sheet, but through email, completely
on my own dime.
Many of the people that I’ve helped have
come back later to buy a ton of stuff from
me.
You never know how you will be rewarded for
going that extra mile, so it’s important
that you do it with every customer that you
encounter.
Sometimes it’s something that you totally
don’t want to do. Somtimes you’re giving
away something that you normally charge for and
sometimes you may even lose money.
The importance is that you give first. If you
give first with no intention of getting back,
then your customers tend to reward you when you
least expect it.
Even your worst, grumpiest, angriest customer
needs to get the red carpet treatment sometimes.
Just swallow your pride and give them what they
want. Someday they could become your best customer.
Later,
-Joshua Black
http://www.UnderdogMillionaire.com
http://www.information-product-report.com
http://www.UltimateUSPcreator.com