My dog trains me all the time. Just when
I think I am the master, he turns around
and teaches me a new trick.
His latest one is to get up at 4:30 am
just so he can watch my cats eat…
The cats used to sleep in until the dog
decided that it would be fun to get up,
so now the whole family is wide awake
and hungry at 4:30am…
What a mess.
Anyway, the latest lesson in customer
service that I’ve learned from my dog is
that you need to be there for your customer
when they expect you to be.
I was dinking around in the kitchen the
other day while the pup was patiently waiting
in his crate for his daily snack.
He knows when he’s supposed to get it,
but that time I never showed up.
He was a patient little customer for awhile,
but it didn’t last long.
Pretty soon the howling and scratching
commenced until he got my attention.
…he had to tell ME.
That is the last thing that you ever want
to have happen.
If your customer is expecting you to be
in a certain place at a a certain time,
doing a certain something, then you better
deliver.
If you don’t, you may never get another
chance.
Luckily my dog doesn’t hold a grudge, so
we are back to our routine, but your
customer most-likely won’t be enticed
with a Milk Bone apology gift.
Even if you are on-line or ANYWHERE, be
there and respond when your customers
expect you to.
They will pay more for better treatment in
many cases and they may also leave you if
you are flakey.
If you want to know more ways to treat your
customers the way they want to be treated
and how to design your business around
your Unique Selling Proposition, download
the Ultimate USP Creator, at:
www.UltimateUSPCreator.com
Until tomorrow,
Joshua Black
Copyright 2009, Outer Limit Productions LLC.
All rights reserved.
http://www.UnderdogMillionaire.com/blog
http://www.sales-letter-system.com
http://www.closing-the-sale.com
http://www.information-product-report.com
http://www.UltimateUSPcreator.com
http://twitter.com/jblack2012